Download Care Packages for Your Customers by Barbara Glanz PDF

By Barbara Glanz

The customer-service survival package for state-of-the-art companies, full of confirmed principles which are particular, reasonably cheap, effortless to do, and likely to satisfyThis is the right hands-on advisor that might preserve your shoppers coming again for extra. The book's creative, ready-to-use layout contains paintings sheets, checklists, self-assessments, brainstorming workouts, and fifty two particular, customer-focused principles that would enhance carrier, raise revenues, and support ascertain carrying on with good fortune.

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I guarantee that they will be more helpful and understanding in the future when that employee puts in extra time at the office! ” This will not only delight them, but it is free marketing! CARE PACKAGES FOR YOUR CUSTOMERS ᭤ 31 Do these things in as classy a way as you can afford so that employees feel valued and respected. It is especially important that managers spend time learning about their individual employees— family situations and names, hobbies, and special interests. As employees feel valued as “whole” persons, they will be better able to create relationships with customers.

If not, make ᭤ 28 ᭣ Copyright © 2007 by Barbara A. Glanz. Click here for terms of use. CARE PACKAGES FOR YOUR CUSTOMERS ᭤ 29 it a point to find out and then remember what they told you and ask them about it from time to time or bring them an article about their passion or purchase something you see that they could add to a collection. All of these examples tell them you care about them as human beings, not just workers. I even suggest you keep a file folder on each and every person you work with.

Click here for terms of use. CARE PACKAGES FOR YOUR CUSTOMERS ᭤ 33 ᭤ THE IDEA IN ACTION Remember the human-business model and the idea that every customer (and coworker and employee) is a unique human being? My brother, who is a consultant in Thailand, sent me this Chinese symbol, and it has meant a great deal to me in my work with customer service. On the left-hand side, the ear is represented—listening with our ears and our head and our intellect, listening for the facts or the Business level of the transaction.

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